You can reserve an item at any of our London stores (Balham, Crouch End and West Hampstead), as well as confirm they have an item in stock by clicking on the Stock Location tab on the relevant product page. Where an item is not at the location of your choice, you'll have the option to order it. In either case, with a click, an email is automatically generated that goes to the store and they'll confirm with you as soon as your item is ready for collection. Payment is taken upon collection - this is to protect our customers from fraud.