Delivery & Returns

UK Mainland Delivery (We currently only ship within the UK)

We use either DPD or Fedex who will notify you of a one hour time slot on the morning of delivery. If next day delivery (for orders placed before 12pm) does not suit, simply choose a convenient weekday by entering it in Notes at the checkout. As standard, Next Day means next working day, so goods sent on Friday will arrive on Monday. Next Day Weekend delivery is available for a reasonable charge. Your purchase may be split into multiple consignments and these may be shipped separately.
Delivery costs:
Orders over £40 - Next day DPD/Fedex	Free
Orders between £10 and £40 - Royal Mail 48	£3.50
Orders between £20.01 and £40 - Next day DPD /Fedex	£4.99
Orders £10 and under - Royal Mail 48	£4.99
Next Day Weekend Delivery FedEx	£25.00
Northern Ireland Shipping	£15.00


UK Returns
Returns of incorrect, damaged or defective items Please contact us on hello@seasoncookshop.co.uk with your order number and what the issue is (a picture sometimes helps where appropriate) and we will help arrange the return of any items that are incorrect, damaged or defective. We will cover our courier cost. Returns of unwanted items Unwanted items can be returned to us within 30 days for an exchange or full refund, so long as they are unused and as new, complete with original packaging. Please contact us on hello@seasoncookshop.co.uk with your order number and we will either provide you with return details for you to send it back to or help you send it back using our courier service. The cost of the latter is £7.00, which will be deducted from your refund. Alternatively, we can arrange for your order to be returned to one of our London stores.
Damaged or defective products
All items must be checked upon receipt of delivery. If there are any defects, breakages or damages you must notify us within 48 hours by e-mail to hello@seasoncookshop.co.uk or write to us on our Contact page. We will usually reply requesting a photograph of the damaged/faulty item. We are unable to replace or refund items if we are not notified within this time period. In the event of an item being damaged or defective we will offer the following options: 1. Provided it’s in stock, we’ll send a replacement immediately 2. A full refund 3. Exchange for an alternative product of the same value
Defective products outside of the returns window In the event that your purchase experiences a product defect after the initial 30 day period please contact us. We’ll always try and do what we can to reach a satisfactory resolution and many of our products carry an extended warranty that we can action on your behalf with the manufacturer.

Knife Sharpening

Leave your tired knives with us and we'll bring them back to life

Cake Tin Hire

Because there's only so many times you want to celebrate junior's 5th birthday

Coffee Grinding

We have the best coffee in London - fact. Ground while you wait

Season West Hampstead

166 West End Lane, London, NW6 1SD

Monday 11am - 5pm

Tue - Fri, 9.30am - 8pm

Sat, 9.30am - 6pm

Sunday, 11am - 5pm

020 7794 4055
hampstead@seasoncookshop.co.uk

Directions

Directions from public transport

From West Hampstead tube
Come out of the tube and turn right along West End Lane. We’re a five minute walk on the same side of the road (on the right).
Overground
Come out of the station, turn left along West End Lane and we’re a one or two minute walk on the right (across the road).

Learn more