In light of the latest lockdown, we have consulted with our amazing store teams, as we respect their wishes. We want you to make pasta, bake bread, etc this Christmas, so we are in store to help, although we don't have an 'open door policy'. We can deliver web orders, and we can also give you your Click & Reserve orders at the door. (We'll be in store accepting deliveries, etc)
If you'd like to collect something from a store, whether it's a whisk or a saucepan set, please reserve using the Stock Location tab on the relevant product page, we'll confirm with you, and we'll be happy to give you your goodies at the door.
Store contact details:
020 7794 4055
020 8673 7067
020 8348 3451
We offer free delivery on all UK Mainland orders over £20
Please note: due to COVID, some Royal Mail deliveries are experiencing (sometimes quite significant) delays.
Our preferred couriers DPD will notify you of a one hour time slot on the morning of delivery. If next day delivery (for orders placed before 12pm) does not suit, simply choose a convenient weekday by entering it in Notes at the checkout. Saturday, Sunday and pre-12pm delivery are also available for a reasonable charge (see below for prices).
(As standard, Next Day means next working day, so goods sent on Friday will arrive on Monday)
Orders over £40 - Next day DPD - Free
Orders between £20.01 and £40 - Royal Mail 48 - Free
Orders between £20.01 and £40 - Next day DPD - £4.99
Orders between £10.01 and £20 - Royal Mail 48 - £3.50
Orders £10 and under - Royal Mail 48 - £4.99
Saturday, Sunday or weekday pre-12pm delivery
Orders over £40 - £20
Orders below £40 - £25
For UK offshore and international delivery click here
Anything purchased between the 16th of November and December 31st can be returned up until 31st of January. Merry Christmas!
If for any reason you are not happy with anything you buy from us, please return complete with packing and paperwork in perfect condition within 30 days for a full refund. Please contact us first at email@example.com so we can expect it back. We'll drop you a line when we've inspected and refunded.
Please note: if your order included a shipping charge, this will not be refunded.
How to make a return
Simply follow this link, enter the order number you received when placing the order and your email address. Print out your returns label and attach it securely to the original packaging that you received your order in or packaging of similar quality. When sending a return parcel please ensure that any previous shipping labels used are removed or completely covered with the new returns label. Drop it off at any shop offering CollectPlus services – you can find a map of the closest shop offering the CollectPlus service by entering your postcode into the “find a store” search bar at the top of the Collection Point Locator. The shopkeeper will scan your parcel and you will be given a receipt. You can use the code generated on your receipt to track your parcel using the same link. Please send us an email to firstname.lastname@example.org with this code to enable us to track your return. Please allow 5 working days for the return to reach us.
If you have any questions or need help, please drop us a line on email@example.com or give us a call and we’ll happily help.
Damaged or defective products
All items must be checked upon receipt of delivery. If there are any defects, breakages or damages you must notify us within 48 hours by e-mail to firstname.lastname@example.org or write to us on our Contact page. We will usually reply requesting a photograph of the damaged/faulty item. We are unable to replace or refund items if we are not notified within this time period.
In the event of an item being damaged or defective we will offer the following options:
1. Provided it’s in stock, we’ll send a replacement immediately
2. A full refund
3. Exchange for an alternative product of the same value
Defective products outside of the returns window
In the event that your purchase experiences a product defect after the initial 30 day period please contact us. We’ll always try and do what we can to reach a satisfactory resolution and many of our products carry an extended warranty that we can action on your behalf with the manufacturer.