Our guarantee - what's covered, what isn't

How long

For life: knives, Tri-Ply cookware, End Grain chopping boards and Lisbon cutlery.
10 years: enamelled cast iron casseroles and griddle pans, and 5-Ply saucepans.
Everything else: the term shown on its product page.

What it covers

Faults in the materials or the making. A handle that works loose, a rivet that lifts, layers of a pan that separate, enamel that cracks or comes away without being knocked. If it's our fault, it's ours to put right.

What it doesn't

Ordinary wear, and damage from accidents or misuse: an edge chipped on a bone or a glass board, enamel knocked with a metal spoon or dropped on a stone floor, a board left to soak in the sink, a pan left empty on a high flame. Each product page says how to look after it.

How to claim

Bring it into any of our four London shops, or email hello@seasoncookshop.co.uk with your order number and a photo or video. If it's a fault, we replace it. If we can't, we refund it or swap it for something of the same value. We cover the postage.

Your order number or receipt is how we know when you bought it, so please keep it somewhere safe.

This guarantee is on top of your legal rights, never instead of them.